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Ensure accurate billing by submitting your readings through your portal.
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Information for Emergencies
In case of emergency, use the dropdown below for important information on what to do
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Gas
If you can smell gas, or worried carbon monoxide is leaking from one of your appliances, please call the Gas Emergency Services on 0800 111 999 immediately.
Electricity
If you are experiencing an electrical outage or an electrical emergency, please call 105 to contact your local electricity network operator. This is a free service.
Help, I have a power cut
First, look outside at the neighbouring houses and see if their lights are on. If not, there may be a fault in your area and you should ring 105 or your Regional Distribution Company directly, even though you're a Huddle customer. You can find out how to contact them below.
If the neighbours do have power, then you should contact your landlord directly. The most likely explanation is a fault with one of your appliances or a blown fuse.How do I contact my Regional Distribution Company?
If you have a fault outside our office hours you can call your relevant Regional Distribution Company. Their information can be found here.
Help, I can smell Gas
If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately. Do not call from a mobile phone as this may create a spark which could ignite the gas. Go outside or use a neighbour's phone
You should also:Check the pilot light, then turn all gas appliances off. If the pilot light remains on, there may be a gas leak.
Turn the main gas tap off. You can do this by turning the emergency control valve on the pipe leading into the meter to the 'OFF' position. The gas supply is off when the ridged line on the spindle is across the pipe.
Open doors and windows to clear the gas.
Do not use any electrical appliances. This includes turning light switches on or off and using doorbells, mobile phones, or any other electrical switches.
Do not smoke, light a match, or use any other kind of naked flame.
Do not leave it or expect someone else to call the national gas helpline- you could be putting yourself and others at risk.
If you need to contact someone out of hours at Huddle please email our energy supplier Truenergy emergency@truenergy.co.uk
Frequently Asked Questions
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Click the 'Sign Up' button which is at the top right of our website and complete the questions regarding your desired package. If you prefer to speak with our sales team, please call 0113 519 5434 and press option 1 or email info@huddle.uk.com.
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Standard Bill Customers:
By Direct Debit: Set up your Direct Debit by visiting https://app.huddle.uk.com select 'My energy bill'.Pay Online: Visit https://app.huddle.uk.com select 'My energy bill' and make your payment.
By Bank Transfer:
Sort code: 40-05-07, Account number: 61460994,
Company name: Huddle Utilities Ltd.Please quote your account number as a payment reference.
By Phone: You can pay by Debit or Credit card over the phone, please call 0113 519 5434.
Bill-Splitting Customers:
By Direct Debit: Set up your Direct Debit by visiting https://app.huddle.uk.com select 'My Account'.Pay Online: Visit https://app.huddle.uk.com select 'My Account' and make your payment.
By Bank Transfer:
Sort code: 40-05-07, Account number: 61460994,
Company name: Huddle Utilities Ltd.Please quote your account number as a payment reference.
By Phone: You can pay by Debit or Credit card over the phone, please call 0113 519 5434.
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This is likely because your property used more or less energy than what was covered in your Huddle plan. If your usage exceeds what you’ve paid for, you will need to settle the additional costs at the end of your contract. Conversely, if your usage is lower than what you’ve paid for, we will refund the difference at the end of your contract. Please also ensure that your monthly payments have been made correctly.
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We invoice for usage from the first day of the month to the last day of the month and you will receive that bill around 2 weeks into the following month.
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If you have a smart meter:
For the gas: press key “9” on the meter and view the number that is displayed after the word “Volume”.
We cannot accept a gas meter reading in kWh, it must be measured in m3 or ft3. For the electricity smart meter press key “9” on the meter and view the number that is displayed after the word “Import”.For Day/Night (Economy7) electricity meter press key “6” on the meter four times and view the number that is displayed after the words “IMP R01” and “IMP R02”.
Always try to submit meter readings with photographs attached, this allows you to both keep a record of the reading and will allow us to verify it more easily.If you have a standard credit meter:
The meter reading will be shown at all times. No buttons need to be selected. Always try to submit meter readings with photographs attached, this allows you to keep a record of the reading and will allow us to verify it more easily. -
You can apply for a free smart meter here or email info@huddle.uk.com
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Set up a payment plan
We understand that you may need extra support with the arrears on your account and we are always here to help. So let us know why you are finding it difficult to pay off your balance in one go and we will work together on a plan that suits your needs. We will discuss the options available for you to pay us back in manageable instalments.Please get in touch with our team to set up a payment plan.
Breathing space
If you feel like you need a pause on your payments or just your account in general, just let us know so we can place a hold on your account until the preferred date to give you more time.Extra Help
If you feel like you are struggling and would like additional information or assistance, we would encourage you to contact one of the organisations listed below.Turn2us - Support check if there are any benefits or Grants available to you.
National Debtline call Monday to Friday from 9 am to 8 pm on 0808 808 4000.
Citizens Advice for England call 0808 223 1133, for Wales call 0808 223 1144.
Money Advice Service or call 0800 138 7777.
StepChange Debt Charity or call 0800 138 1111.
Christians Against Poverty (CAP) is a free service to help with debt, regardless of religious beliefs.
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Before you switch, there are a few things you need to check:
Check you don't owe us anything
If you have a bill outstanding over 28 days ago, you won't be allowed to switch until you pay the bill.Check what tariff you are on
- If you’re on a standard variable tariff you can switch at any time.
- If you’re on a fixed tariff contract you can switch if you have 49 days or less left on your contract. If you have 50 days or more left on your contract, you may have to pay an exit fee to leave your contract early.Check you are the account holder
If you pay your landlord, letting agent or another third party for your energy you may not be able to switch yourself, you may have to ask them to do it.Once you have selected your new supplier, please contact them directly to initiate the switch. Additionally, please inform us that you are leaving and ensure to provide your new supplier with the opening meter readings once the switch date has been confirmed.
Get In Touch
Tenant Contact Info
Our Customer Service team is available to answer any questions you may have, Monday to Friday from 10:00 am to 4:00 pm, excluding Bank Holidays.
Phone Us
0113 519 5434
Email Us
Address
Huddle Utilities, Gable House, 239 Regents Park Road, London N3 3LF
Agent/Landlord Contact Info
Our dedicated letting agency and landlord team are available to answer any questions you may have Monday to Friday from 9:00 am to 5:00 pm, excluding Bank Holidays.
Phone Us
0333 049 7530
Email Us
Address
Huddle Utilities, Gable House, 239 Regents Park Road, London N3 3LF
Make a Complaint
We apologise that you felt the need to raise a complaint. Please provide as much detail as possible so we can fully investigate and work to resolve the issue in a way that is fair and satisfactory for everyone involved.