Help Centre
Made for students and young professionals. Life, simplified.
Manage My Account
Edit your personal details through your online portal.
Submit My Meter Reading
Ensure accurate billing by submitting your readings through your portal.
PSR
Our free support service is for
people who may be vulnerable.
Frequently Asked Questions
-
Click the 'Sign Up' button which is at the top right of our website and complete the questions regarding your desired package. If you prefer to speak with our sales team, please call 0113 519 5434 and press option 1 or email info@huddle.uk.com.
-
Standard Bill Customers:
By Direct Debit: Set up your Direct Debit by visiting https://app.huddle.uk.com select 'My energy bill'.Pay Online: Visit https://app.huddle.uk.com select 'My energy bill' and make your payment.
By Bank Transfer:
Sort code: 40-05-07, Account number: 61460994,
Company name: Huddle Utilities Ltd.Please quote your account number as a payment reference.
By Phone: You can pay by Debit or Credit card over the phone, please call 0113 519 5434.
Bill-Splitting Customers:
By Direct Debit: Set up your Direct Debit by visiting https://app.huddle.uk.com select 'My Account'.Pay Online: Visit https://app.huddle.uk.com select 'My Account' and make your payment.
By Bank Transfer:
Sort code: 40-05-07, Account number: 61460994,
Company name: Huddle Utilities Ltd.Please quote your account number as a payment reference.
By Phone: You can pay by Debit or Credit card over the phone, please call 0113 519 5434.
-
This is likely because your property used more or less energy than what was covered in your Huddle plan. If your usage exceeds what you’ve paid for, you will need to settle the additional costs at the end of your contract. Conversely, if your usage is lower than what you’ve paid for, we will refund the difference at the end of your contract. Please also ensure that your monthly payments have been made correctly.
-
We invoice for usage from the first day of the month to the last day of the month and you will receive that bill around 2 weeks into the following month.
-
When your account was first set up, your initial monthly payment was based on a forecast of expected usage, but your actual billing is always calculated using your meter readings. We monitor energy consumption closely and have benchmark data for typical usage at different times of the year.
Here are some reasons why your monthly payment may increase:
Aligning with actual usage: Energy allocations act as a guide, not a strict cap. If your meter readings show you are on track to use more energy than originally forecasted, a surcharge adjusts your monthly payment to match what you are actually using.
Preventing unexpected end-of-contract debt: By making small adjustments to your monthly payments during your contract, we help ensure you do not build up a large outstanding debt balance when your term ends.
Keeping billing accurate: Your billing always reflects the meter readings we hold. Adjusting your payments as you go keeps your account balanced and avoids a sudden, large final statement balance.
-
If an automated payment fails, there is no need to worry right away. We have an automated system in place to retry payments and keep your account up to date.
Notification & Reattempts
Email Notification: Whenever a payment fails, we will automatically send you an email to let you know the attempt was unsuccessful.
Automated Retries: Our system will automatically reschedule the payment again. We will always notify you in advance via email with the upcoming retry date so you know when the funds will be requested.
What if I have sufficient funds in my account?
If a payment attempt fails even though you have enough money in your account, the issue is usually on the bank’s side (such as a temporary security block, daily transfer limit, or card/account restriction).
Contact Your Bank: We recommend getting in touch directly with your bank or card issuer to authorise future payments to us.
Check Your Payment Details: Log into your online account to ensure your saved bank or card details are accurate and haven't expired.
-
If you have received a cancellation warning, your account is behind on payments. You have 30 days from the date of the email to take action and keep your water managed through us.
How to prevent cancellation:
Pay the requested balance in full: You must make the full catch-up payment requested in your email, and it must be fully processed in our system before the 30-day deadline expires.
Existing Payment Plans: Please note that setting up a standard payment plan will not prevent cancellation.
What happens if no action is taken?
If the requested payment is not processed within the 30-day period, we will cancel our management of your water service and transfer billing responsibility to your supplier.
Your water supply will NOT be turned off.
Direct Billing: Your water supplier will begin billing you directly, which is cheaper than managing it through our service.
Debt Adjustment: We will backdate the cancellation to help reduce the balance on your account with us. Any remaining balance owed to us must still be cleared.
-
If you received a broadband suspension warning, your account has an outstanding balance that needs to be cleared to avoid an interruption to your internet service.
How to prevent suspension:
Pay the balance in full: You must clear the exact outstanding balance stated in your warning email before the deadline date provided. Payments must be fully processed in our system by that date to stop the suspension.
If you are struggling to pay or spot an error: If you are experiencing financial difficulty or believe the balance is incorrect, please contact our support team immediately before the deadline so we can review your account and help.
Payment Plans: Setting up a payment plan will not automatically prevent suspension.
What happens if no action is taken?
If payment is not processed by the deadline:
Service Interruption: Your broadband connection will be suspended, and your internet access will be turned off.
Ongoing Charges: You will remain liable for your regular contractual charges during the suspension period.
Reactivation: Once the outstanding balance is paid in full, your service will be reactivated and turned back on.
-
Once your contract has ended, you will receive your final bill or final statement detailing what you owe. If your closing account balance is in debt, you will receive an email confirming the next steps.
If there is an active payment method on your account, a payment schedule will automatically be set up to clear the balance you owe. If you do not have an active payment method, you can either clear the balance in one payment via your online account, or add a payment method via your online account if you wish to pay the balance off in instalments. A payment plan will then be automatically scheduled.
If you would like to request an alternative payment plan, you can do so by completing our payment plan request form.
-
If you have received a deemed bill from us, it means energy or utilities were supplied to your property during a period where no formal contract was set up or signed.
Below is a complete guide to help you understand what a deemed bill is, why it happens, and what steps you need to take next.
Why Have I Received a Deemed Bill?
You will usually receive a deemed bill in one of the following scenarios:
You moved into a new property managed by us: You started using energy from the day you took responsibility for the property, but hadn't yet registered your account or chosen a contract with us.
A previous contract ended: Your previous fixed-term contract expired, and a new agreement was not set up or signed in time.
A change of tenancy/occupancy: You moved in after a previous tenant moved out, and there was a gap between their closing bill and your account start date.
What energy tariff have I been billed on?
Tariff Rates: On a deemed energy bill, you will always be billed on the standard variable tariff in line with Ofgem’s Price Cap. Please note that this tariff is updated every 3 months and you are not protected against any price rises.
No Exit Fees: Standard Variable Tariffs do not carry exit fees, meaning you are free to switch to a fixed-rate contract or change suppliers at any time without penalty.
What if I have already switched to a new supplier?
If you receive a deemed bill or a direct bill from us, but you believe you have already switched to a new energy supplier, there may be a crossover in billing dates.
Check your registration: Contact your new supplier to confirm they have successfully registered your property and to verify the exact date they took over the supply.
Overlapping Bills: If you have received a bill from your new supplier that covers the exact same dates as our deemed bill, you should not be charged twice. Please take clear photos or a PDF copy of your new supplier’s bill and email it to our support team. We will review the dates and adjust our billing to ensure there is no overlap.
-
Setting up a Direct Debit is the easiest way to manage your payments and ensure your account stays up to date without any hassle.
How Direct Debit works:
Standard Payment Date: As standard, Direct Debit payments are set up to collect your agreed monthly payment amount on the 1st working day of every month.
Automated & Hassle-Free: Payments are processed automatically each month, ensuring you never miss a payment or fall into debt.
Automated Retries: If an automated payment attempt fails, our system will retry the payment to help keep your account current and prevent a balance from accumulating.
Why should I set up a Direct Debit?
Having an active Direct Debit on file allows ease of payment collection and prevents automated debt reminders.
For some of our available packages, a valid payment method must remain active on your account throughout your contract term.
Can I change my Direct Debit date?
Yes! If the 1st of the month doesn't suit your budget or payday, you can easily request a change to your payment date by getting in touch with our support team.
How Does Scheduling work?
Whenever a Direct Debit payment is scheduled on your account, we will always notify you at least 10 working days in advance of the collection date. This ensures you have plenty of time to review the details and ensure sufficient funds are available.
-
Paying via a recurring credit or debit card payment schedule is an easy, automated way to keep your account up to date.
How Automated Card Payments Work:
Scheduled Collections: Your monthly payment amount will be automatically charged to your saved payment card on your scheduled due date each month.
Advance Notification: Whenever a payment is scheduled, we will notify you in advance so you know when the charge will take place.
Hassle-Free Account Protection: Automated collections ensure your bills are paid on time every month, preventing missed payments, debt chasing, or late payment fees.
What Happens If a Card Payment Fails?
Email Notification: If your card payment is unsuccessful, we will send you an email to inform you of the failed transaction.
Automatic Rescheduling: You don't need to worry about making a manual payment right away. Our system will automatically reschedule and reattempt the card payment.
Reattempt Date Notice: We will send you an advance notification confirming the exact date the payment will be reattempted so you can ensure sufficient funds are available in your account.
Card Troubleshooting: If payments continue to fail, please verify that your card has not expired or reached its spending limit, or check with your bank to ensure automated card payments are permitted.
-
For standard bill customers we offer a Pay on Receipt payment option. If you are paying on receipt, you will receive monthly bills based on your usage and have 14 days from receiving your bill to complete your payment.
You can pay your invoice using any of the following methods that are listed on your bill:
Pay Online: Log into your online account via the portal 'My energy bill' on our website to pay securely online.
By Card (Phone): Call us on 0113 519 5434 to pay using a debit or credit card.
By Bank Transfer:
Account Name: Huddle Utilities Ltd
Sort Code: 40-05-07
Account Number: 61460994
Payment Reference: Please quote your Account Number so we can assign your payment correctly.
-
If you have signed up for energy services through another utilities management company, but are still receiving bills or statements from us, the company you signed up with may not have completed your setup or taken over your account yet.
What can I do?
Reach out to them directly to check if they have completed the set up your energy account and officially taken over supply of your property’s meters.
Ask them for your official Supply Start Date for gas and/or electricity (the exact date they took over responsibility for your energy supply). Until your energy has switched away to the new supplier, Huddle will continue billing for the energy usage in the property. Please note that if we manage your gas and electricity, each fuel may switch away on different dates. Check with the company you signed up with that they have taken over supply of both fuels.
If they have confirmed they have taken over supply of your energy, but you are still receiving bills from Huddle covering the same period, please email clear photos or a PDF copy of your new supplier’s bill or welcome letter to our support team. We will review the dates and resolve any billing crossover for you.
-
If you have a smart meter:
For the gas: press key “9” on the meter and view the number that is displayed after the word “Volume”.
We cannot accept a gas meter reading in kWh, it must be measured in m3 or ft3. For the electricity smart meter press key “9” on the meter and view the number that is displayed after the word “Import”.For Day/Night (Economy7) electricity meter press key “6” on the meter four times and view the number that is displayed after the words “IMP R01” and “IMP R02”.
Always try to submit meter readings with photographs attached, this allows you to both keep a record of the reading and will allow us to verify it more easily.If you have a standard credit meter:
The meter reading will be shown at all times. No buttons need to be selected. Always try to submit meter readings with photographs attached, this allows you to keep a record of the reading and will allow us to verify it more easily. -
You can apply for a free smart meter here or email info@huddle.uk.com
-
Set up a payment plan
We understand that you may need extra support with the arrears on your account and we are always here to help. So let us know why you are finding it difficult to pay off your balance in one go and we will work together on a plan that suits your needs. We will discuss the options available for you to pay us back in manageable instalments.Please get in touch with our team to set up a payment plan.
Breathing space
If you feel like you need a pause on your payments or just your account in general, just let us know so we can place a hold on your account until the preferred date to give you more time.Extra Help
If you feel like you are struggling and would like additional information or assistance, we would encourage you to contact one of the organisations listed below.Turn2us - Support check if there are any benefits or Grants available to you.
National Debtline call Monday to Friday from 9 am to 8 pm on 0808 808 4000.
Citizens Advice for England call 0808 223 1133, for Wales call 0808 223 1144.
Money Advice Service or call 0800 138 7777.
StepChange Debt Charity or call 0800 138 1111.
Christians Against Poverty (CAP) is a free service to help with debt, regardless of religious beliefs.
-
Before you switch, there are a few things you need to check:
Check you don't owe us anything
If you have a bill outstanding over 28 days ago, you won't be allowed to switch until you pay the bill.Check what tariff you are on
- If you’re on a standard variable tariff you can switch at any time.
- If you’re on a fixed tariff contract you can switch if you have 49 days or less left on your contract. If you have 50 days or more left on your contract, you may have to pay an exit fee to leave your contract early.Check you are the account holder
If you pay your landlord, letting agent or another third party for your energy you may not be able to switch yourself, you may have to ask them to do it.Once you have selected your new supplier, please contact them directly to initiate the switch. Additionally, please inform us that you are leaving and ensure to provide your new supplier with the opening meter readings once the switch date has been confirmed.
-
If you requested a switch to a new energy supplier and it was declined, don't worry. We will always send you an email notification explaining the exact reason for the objection and how to resolve it so your switch can go through.
The two most common reasons a switch is objected to are:
Outstanding Balance (Debt over 28 Days)
The Rule: You are free to switch energy suppliers as long as there is no outstanding balance on your account that is over 28 days old.
How to resolve: Please log in to your account or contact our team to clear any overdue balance older than 28 days. Once the payment has cleared, your new supplier can re-submit the switch request.
Active Fixed Contract
The Rule: You cannot switch suppliers directly while actively enrolled in a fixed agreement. If you attempt to switch without cancelling your contract first, the switch will be automatically objected to.
How to resolve: You must first submit a request to cancel your fixed contract with us. Once your cancellation is officially processed, you are free to switch to your new provider, provided you do not have a debt aged over 28 days. (Note: A cancellation fee may apply if you cancel outside your 14-day cooling-off period).
Good to Know: Switching Near the End of Your Contract
The 49-Day Window: You can switch energy suppliers within the last 49 days of your fixed contract without incurring any cancellation fees!
How to Switch: Simply contact your new chosen energy supplier and sign up with them. Your new supplier will automatically handle the transfer and notify TruEnergy (our underlying direct supplier) of the change.
Billing: Once your new supplier takes over, we will issue you a closing statement within 6 weeks of the switch date, billing you for your utilities up to the date your supply switched to a new supplier.
Meter Readings: Please ensure you take photos of your closing meter readings on the switch date and submit them to us and your new supplier. This helps keep the changeover readings accurate. We will email you once your switch request has been accepted to let you know the date the switch is taking place.
-
Your monthly charges and bill splits are calculated based on the total expected number of tenants in your property. If a housemate hasn't registered yet and added their payment details, the remaining housemates risk having their share of the bills recalculated to cover the missing tenant’s costs.
What do I need to do?
Remind your housemates: Ask your unregistered housemates to complete their account setup and add their payment details as soon as possible.
Check your registered count: Check your account to see who is currently registered. If our records show the incorrect number of tenants for your property, please contact our support team so we can update our system.
Why is it important to get this sorted?
Fair Bill Splitting: Ensuring every tenant is registered allows us to split utility payments correctly so everyone only pays their own share.
Accurate Direct Debits: Your monthly payment plan is set based on full occupancy. Leaving tenants unregistered can cause payment discrepancies or lead to unexpected balance adjustments later on.
-
If you don't have an active payment method on file, we cannot collect your regular monthly payments via Direct Debit. Missing monthly payments will cause your account to fall into debt and may result in your account escalating through the credit control process and your services with us being terminated. Adding your payment details ensures your account stays up to date effortlessly.
How to add or update your payment details:
Online via your Account: Log in to your online account and add your payment details online.
By Phone: Call our support team directly, and we can securely add your payment method over the phone.
Why it's important to act quickly:
Prevent Unnecessary Debt: Automated payments stop overdue balances from building up on your account.
Prevent Late Payments: Automated payments prevent Late Payment fees from being applied.
Stop Automated Reminders: Once a valid payment method is saved and active, automated payment reminders will automatically stop.
-
If you have accrued an outstanding balance on your account, setting up a payment plan allows you to clear what you owe in manageable instalments over time rather than all at once.
Benefits of setting up a payment plan:
Spread the Cost: Break your overdue balance down into manageable monthly payments alongside your regular billing.
Stop Chasing Communications: As long as all scheduled payments are made on time and processed successfully, automated debt reminders and chasing notices will stop.
Keep Your Account Up to Date: Staying on a payment plan keeps your account in good standing and prevents the credit control process from escalating.
How to set up a payment plan:
Online Form: Complete our quick form to submit your proposed payment plan.
Email: Send an email to our team at info@huddle.uk.com with your account details and preferred payment schedule.
Phone: Call us directly at 0113 519 5434 to speak with our support team, who can set up a plan with you over the phone.
-
If you have received a payment request from us, this means you are behind on payments, and the account has an outstanding balance that needs to be cleared to avoid late payment fees, credit score impact and escalation to prepayment.
How to prevent escalation:
Pay the balance: You must clear the outstanding balance stated in your payment request.
Don't ignore it: Ignoring a notice can lead to additional late fees or impact on your credit score.
If you are struggling to pay or spot an error: If you are experiencing financial difficulty or believe the balance is incorrect, please contact our support team immediately.
Payment Plans: Setting up a payment plan will not automatically prevent escalation.
What happens if no action is taken?
If payment is not made or a payment plan is not agreed:
Late payment fees may be applied
Your credit score may be impacted
Your account may be escalated to prepayment: You may be forced to pay for your energy before you use it.
-
We understand that plans change. Whether you are within your contract’s cooling-off period or ending your agreement early, here is everything you need to know about cancelling your services with us.
Cancelling within the 14-Day Cooling-Off Period
Timeframe: You can cancel your contract within 14 calendar days of signing up by contacting our support team via phone or email. You can check if you’re within your contract’s cooling off by checking the date you received your welcome email detailing the terms of your agreement.
Exit fees: If you are cancelling your contract within your cooling off period, exit fees to not apply. However, if your broadband service is live or your TV licence has been purchased, fees will apply for these services as we will have incurred a cost.
Multiple Bill-payers: Please note, if your contract has multiple tenants registered as bill-payers, all tenants signed up must contact us and confirm their request to cancel the contract. Your contract’s cancellation date will be the date the last tenant confirms cancellation. Please ensure all tenants contact us promptly if you are within your cooling off period.
Refunds & Costs: If you paid in advance for services not yet provided, you may be eligible for a full refund. If we have already started providing services or incurred setup costs during this time, these costs will be invoiced to you and reconciled against any payments made on the account.
Cancelling After 14 Days (During Your Contract)
Cancellation Fee: After the initial 14 days, you may still request to cancel. If you cancel outside of your cooling off period, early exit fees for utilities will apply. You can find details of your cancellation fees in the contract emailed to you upon sign up.
Multiple Bill-payers: Please note, if your contract has multiple tenants registered as bill-payers, all tenants signed up must contact us and confirm their request to cancel the contract. Your contract’s cancellation date will be the date the last tenant confirms cancellation.
Switching to Standard Variable Rates: Until your cancellation is confirmed and processed, you will be billed at your agreed contract tariff. Afterwards, you will be passed back to the energy supplier and be billed by them directly on the Standard Variable Tariff until your tenancy ends or you switch suppliers.
Closing Billing: After cancellation, you will receive a final statement or closing bill from us confirming your closing account balance. Early exit fees will also be invoiced on your statement and included in your account balance if they have not already been paid.
Final Balances
Once your cancellation is complete:
If your account is in credit: Any remaining credit balance will be refunded to you within 30 days.
If your account has an outstanding balance: Any unpaid fees are required to be settled.
-
If you and your housemates are moving out of your property, we want to ensure your account is closed accurately and smoothly.
What We Need From You:
Assured Periodic Tenancy Agreement: We require a signed copy of your official Tenancy Agreement (or surrender agreement) showing your official move-out/liability end date.
If you do not have a tenancy agreement, we will accept written confirmation from your landlord or letting agent confirming the names of all tenants moving out of the property, and the date their liability ends. Alternatively, if you were a homeowner, we will accept proof of sale documentation with written confirmation of the date the property was sold.
Moving Home During a Fixed Contract?
Cancelling Before Your Contract Ends: If you move out after your contract’s 14-day cooling-off period but before your contractual term finishes, cancellation fees will apply.
Your Final Billing Date: You will only be billed for usage up to your official liability end date (as confirmed by your landlord/agent or tenancy agreement).
Moving to a new property?
You can transfer your utilities to your new address! If you choose to renew your contract at your new home, we will completely waive your cancellation fees. Contact our team before your move date, and we’ll handle the setup for your new place.
Moving Home After Your Contract Ends?
Cancelling After Your Contract Ends: If you move out after your contract ends, you will not be liable to cancellation fees.
Assured Periodic Tenancy Agreement: We will still require a copy of your tenancy agreement so that we only bill you for your liability period.
-
Here is everything you need to know about requesting a refund and processing times.
Refund Processing Time
Standard Timeline: Once requested, refunds can take up to 10 working days to appear back in your bank account, though they are usually processed much sooner.
Eligibility & Requirements
No Debt on Account: We can only process a refund if your account is up to date and has no outstanding debt or overdue balances.
Projected Balance: We typically advise our customers to accumulate a credit balance during the summer months to place their account in a beneficial position before heading into the colder, winter months. Mid-contract refunds may be advised against by our team if the refund will place you at a disadvantage and potentially bring your account into debt during the winter.
End of Contract Refunds
If you have credit balance as a result of using less energy than you paid for, this will be refunded to you after your contract has ended and your final statement has been issued. This ensures all final usage charges are calculated accurately before funds are returned.
How to Request a Refund
Mid-contract refunds for credit are not processed automatically. To request a refund, please contact our support team:
By Phone: Call us on 0113 519 5434.
By Email: Reach out to our team at info@huddle.uk.com with your account details.
-
Receiving a letter or bill from a previous supplier after signing up can sometimes be confusing, but in most cases, this is simply your final bill covering energy used before your contract with us began.
Take a look at the start and end dates listed on the bill from your old supplier:
If the end date is before your contract start date with us: This is simply your final bill for energy consumed before you joined us. You are responsible for paying this balance directly to your old provider.
If the dates overlap with your contract start date with us: You should not be double-charged for the same period. Please take clear photos or a PDF copy of the bill and email it to our support team. We will review the dates and meter readings to resolve any overlap with the supplier on your behalf.
If the dates on the bill from the previous supplier do not fall within your liability period, please contact the supplier directly and provide a copy of your Tenancy Agreement to confirm the dates you are liable for the property. The previous energy supplier should update their records once this information has been provided.
-
If your water service is currently managed through your package with us, receiving a separate bill directly from your regional water supplier can be unexpected. Here is how to check your bill and get it sorted.
Check the name on the bill
If the name on the bill is The Occupier: This means that the water supplier has not yet actioned our request to open a water account on your behalf. Don’t worry, you don’t need to do anything. Once the water supplier has opened our account, they will issue new bills to us.
If the name on the bill is not The Occupier: If the name on the bill is anything other than The Occupier, please take clear photos or a PDF copy of the bill you received and email it to our support team at info@huddle.uk.com. Our team will contact the water supplier directly to correct their records and resolve the issue on your behalf. Please do not pay the water supplier directly.
Check the billing dates on the bill from the water supplier
If the end date is before your contract start date with us: This is a bill for water used before your agreement with us began, or a final bill from a previous tenancy. If the dates on the bill fall within your tenancy period, you are responsible for settling this amount directly with the water provider.
If the dates overlap with your contract start date with us: If the bill covers a period where water management is included in your active contract with us, please take clear photos or a PDF copy of the bill you received and email it to our support team at info@huddle.uk.com. Our team will contact the water supplier directly to correct their records and resolve the issue on your behalf. Please do not pay the water supplier directly.
Information for Emergencies
In case of emergency, use the dropdown below for important information on what to do
-
Gas
If you can smell gas, or worried carbon monoxide is leaking from one of your appliances, please call the Gas Emergency Services on 0800 111 999 immediately.
Electricity
If you are experiencing an electrical outage or an electrical emergency, please call 105 to contact your local electricity network operator. This is a free service.
Help, I have a power cut
First, look outside at the neighbouring houses and see if their lights are on. If not, there may be a fault in your area and you should ring 105 or your Regional Distribution Company directly, even though you're a Huddle customer. You can find out how to contact them below.
If the neighbours do have power, then you should contact your landlord directly. The most likely explanation is a fault with one of your appliances or a blown fuse.How do I contact my Regional Distribution Company?
If you have a fault outside our office hours you can call your relevant Regional Distribution Company. Their information can be found here.
Help, I can smell Gas
If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately. Do not call from a mobile phone as this may create a spark which could ignite the gas. Go outside or use a neighbour's phone
You should also:Check the pilot light, then turn all gas appliances off. If the pilot light remains on, there may be a gas leak.
Turn the main gas tap off. You can do this by turning the emergency control valve on the pipe leading into the meter to the 'OFF' position. The gas supply is off when the ridged line on the spindle is across the pipe.
Open doors and windows to clear the gas.
Do not use any electrical appliances. This includes turning light switches on or off and using doorbells, mobile phones, or any other electrical switches.
Do not smoke, light a match, or use any other kind of naked flame.
Do not leave it or expect someone else to call the national gas helpline- you could be putting yourself and others at risk.
If you need to contact someone out of hours at Huddle please email our energy supplier Truenergy emergency@truenergy.co.uk
Get In Touch
Tenant Contact Info
Our Customer Service team is available to answer any questions you may have, Monday to Friday from 10:00 am to 4:00 pm, excluding Bank Holidays.
Phone Us
0113 519 5434
Email Us
Address
Huddle Utilities, Gable House, 239 Regents Park Road, London N3 3LF
Agent/Landlord Contact Info
Our dedicated letting agency and landlord team are available to answer any questions you may have Monday to Friday from 9:00 am to 5:00 pm, excluding Bank Holidays.
Phone Us
0333 049 7530
Email Us
Address
Huddle Utilities, Gable House, 239 Regents Park Road, London N3 3LF
Make a Complaint
We apologise that you felt the need to raise a complaint. Please provide as much detail as possible so we can fully investigate and work to resolve the issue in a way that is fair and satisfactory for everyone involved.