Take Control of Your Bills
Helping you manage your energy costs with ease. Explore how with Huddle you can stay on top of your bills, track your usage, and find support when needed.
Your Account
What You Can Do?
Account Dashboard & Billing Overview
Track DD Payments
See past direct debit payments & upcoming charges
View & Pay Balance
Easily pay and access your balance
Update Details
Manage payment methods, details & notifications.
Your Account
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![Icon of a purple ringing bell]()
Track DD Payments
See past direct debit payments & upcoming charges
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![Outline of a house with a key inside and a hand holding the house, all in purple line art.]()
View & Pay Balance
Easily pay and access your balance
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![Outline icon of two pieces of paper representing bills.]()
Update Details
Manage payment methods, details & notifications.
Pay As You Go
Stay in Control of Your Spending
Prepayment meters, which we also call pay-as-you-go meters, offer a straightforward way to take control of your energy. Just like topping up a pay-as-you-go phone, these meters let you add credit for your energy in advance. This means you’re always In charge of how much you spend.
This system is fantastic for preventing high energy bills and helps you avoid getting into debt with your energy supplier. And if you're already in debt, our pay-as-you-go meters provide a manageable way to gradually clear your balance.
At Huddle, we install smart prepayment meters for free. You can easily top up your credit through our online portal, making managing your energy simple and convenient. Ready to get started? Just give us a call!
Control Your Usage
Top up in advance and stay in control of your energy. Pay As You Go helps you manage usage and spending with no unexpected bills.
Easy Payments
A straightforward way to pay off existing balances in smaller amounts.
Prevent Debt
Paying for your energy in advance helps you avoid high bills and reduces the risk of building up debt.
Monitor Your Energy Use
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Get real-time insights into your electricity usage and costs, available only for customers on our Bill Splitting package.
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Looking to cut down on energy use and save money? Check out these quick and easy energy-saving tips to make your home more efficient.
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We’re always here to keep you informed. Transparency matters to us, especially when it comes to your energy usage. If you're on track to use more than expected, we’ll send you a reminder and offer support to help you get back on track.
Understanding Your Bill
Our guide makes understanding your utility bill clear & simple for energy only customers. See exactly what you're paying for & discover how to manage your energy more efficiently.
Fuel Direct
If you're struggling to pay for your energy and receive certain benefits, the Fuel Direct Scheme could help. This allows payments to be taken directly from your benefits to cover your energy debt and ongoing usage.
You may be eligible for the Fuel Direct scheme if you are on certain benefits, including Universal Credit and Jobseeker’s Allowance.
An agreed amount is deducted each month by the Department for Work and Pensions and sent to Huddle. This helps manage your energy bills if no other payment options work for you.
Get in touch with us first to explore all payment options. If Fuel Direct is right for you, we'll guide you on how to apply through the DWP.
Phone Us
0113 519 5434
Monday to Friday from 10:00 AM to 4:00 PM,
excluding Bank Holidays.
Extra Support
If you're finding it difficult to manage or need extra help, you're not alone, support is available. We encourage you to reach out to one of the trusted organisations below for free, confidential advice:
Turn2Us
Check if you're eligible for any benefits or grants: turn2us.org.uk
National Debtline
Free debt advice: nationaldebtline.org or call 0808 808 4000 (Mon–Fri, 9am–8pm)
Citizens Advice
For free legal and financial advice:
England: 0808 223 1133
Wales: 0808 223 1144
Money Helper (formerly Money Advice Service)
Guidance on budgeting and managing debt: 0800 138 7777 or moneyhelper.org.uk
Christians Against Poverty (CAP)
Free help with debt for anyone, regardless of faith: capuk.org
Step Change Debt Charity
Free expert advice on managing debt: 0800 138 1111 or stepchange.org
Support & Advice
Check if you qualify
for financial help
Check if you qualify for
financial help
Frequently Asked Questions
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The Warm Home Discount helps eligible customers cover their high winter bills. Customers who qualify receive a credit of £150 towards their energy bills before 31st March 2026. To learn more, click here.
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The TruEnergy Trust is a charity offered to all Huddle customers, offering support to customers in financial hardship or fuel poverty. Click here to apply.
Still Have Questions?
Visit our help centre where you can find the support and help you need. Alternatively, our customer service team is here to answer any questions you may have.
Phone Us
0113 519 5434
Monday to Friday from 10:00 AM to 4:00 PM, excluding Bank Holidays.
Email us
info@huddle.uk.com